- WHERE IS THE OFFICE AND WHAT ARE THE HOURS?
- CAN I MAKE SAME-DAY RESERVATIONS?
- HOW DO I GET TO GATLINBURG FROM THE INTERSTATE?
- HOW DO I ARRANGE A LATE CHECK-IN?
- HOW FAR ARE THE CHALETS FROM PIGEON FORGE, DOLLYWOOD, AND THE NATIONAL PARK?
- HOW ACCESSIBLE IS SKIING?
- WHEN DO THE LEAVES CHANGE AND WHEN DOES IT SNOW?
- WHERE IS THE CLOSEST AIRPORT?
- IS THERE FISHING CLOSE BY?
- IS FIREWOOD PROVIDED?
- WHAT DO WE NEED TO BRING?
- WHAT ARE THE TERMS & CONDITION OF REDEEMING GIFT CERTIFICATES?
WHERE IS THE OFFICE AND WHAT ARE THE HOURS? Once in Gatlinburg, go all the way through downtown to traffic light #10 (there is a Marathon station on the right corner). Turn right onto Ski Mountain Road and follow 1/4 mile up the mountain and our office will be on the right. We are open 7 days a week, 363 days a year (closed Thanksgiving and Christmas Days). We reserve the right to close early on Christmas Eve. Regular daily hours are 8:00am-4:30pm.
CAN I MAKE SAME DAY RESERVATIONS? Yes, you can make same day reservations by phone only. Please call for availability and pricing.
HOW DO I GET TO GATLINBURG FROM THE INTERSTATE? From I-40 take exit 407 (Gatlinburg, Pigeon Forge, Sevierville) and turn right off the exit ramp. Follow this road (Highway 66) approximately 9 miles to Sevierville. In Sevierville, the first large intersection meets Highway 441. Go straight through onto Highway 441 South (you will pass the McDonalds on the right). Continue 13 miles on Highway 441 South through Pigeon Forge and into Gatlinburg.
HOW DO I ARRANGE A LATE CHECK-IN? If you arrive after office hours, your check-in packet will be located in the racks directly outside our front door with all of the information you need for your reservation, including how to access your property.
HOW FAR ARE THE CHALETS FROM PIGEON FORGE, DOLLYWOOD, AND THE NATIONAL PARK? Almost all of our chalets are centrally located directly on Ski Mountain above the city of Gatlinburg. The chalets range from 2.5 to 4 miles from our office, which is at the bottom of Ski Mountain. From Gatlinburg, we are 6 miles to Pigeon Forge and Dollywood. We can show you ways off of the mountain that will help you avoid the traffic in downtown Gatlinburg during the busy season. You couldn't be closer to the National Park; many of our chalets are actually on the boundary line. To drive into the park, simply come off of the mountain and you are at the entrance at light #10. The Sugarlands Visitors Center and Park Headquarters are 2 miles inside the Park.
HOW ACCESSIBLE IS SKIING? The chalets are located on the same mountain as Ober Gatlinburg, the ski resort. You are within 10 minutes of the lodge in any of our chalets. There is no lodging at the resort. To access Ober Gatlinburg, you have two options: 1) drive downtown and riding the aerial tram up to the slopes, or 2) drive to the resort and park on property. Skiing typically starts around Christmas and runs through mid-February. If the weather cooperates, it could open sooner or stay open longer. The resort has terrific snowmaking equipment, but it must be below freezing for the slopes to be maintained. Ski and snow board equipment rental is available at the resort.
WHEN DO THE LEAVES CHANGE AND WHEN DOES IT SNOW? The leaves usually peak anywhere from mid to late October, and the color lasts well into November. The crisp fall nights and spectacular color show make this a perfect time to kick back and enjoy the view next to a crackling fire. Snow is a little more unpredictable. The best chance for snow is after Christmas until mid-February. If you are lucky enough to see snow, be prepared for it. Four-wheel-drive vehicles or tire chains are required on the mountain when snow falls. Snow removal is usually prompt on Ski Mountain Road, but it can take a few days on the side roads, so be ready!
WHERE IS THE CLOSEST AIRPORT? Gatlinburg is served by McGhee-Tyson Airport (TYS) in Alcoa, Tennessee. It is about 40 miles from Gatlinburg and we recommend renting a car rather than taking a taxi (you will need the car to get up and down the mountain while here). Most major car rentals are located inside the airport terminal. To get here from the airport: Turn left on Highway 129 toward Knoxville. Follow it for 2.5 miles to Hwy 168 (John Sevier Highway). Follow John Sevier Highway for 7.2 miles to Highway 441 (Chapman Highway). Turn right onto Chapman Highway and follow it 19 miles to Sevierville. Turn right at the second traffic light in Sevierville (signs will point you toward Gatlinburg). Continue 13 miles to Gatlinburg.
IS THERE FISHING CLOSE BY? None of the small streams on Ski Mountain are large enough to support fish, but there is great trout fishing in downtown Gatlinburg. As a matter of fact, Gatlinburg has a trout rearing program in a local facility and the streams are stocked every Thursday (no fishing on Thursday). Certain state and local regulations apply, so check with our Chamber of Commerce for specifics. You can obtain a trout fishing brochure that explains all the details by calling City Hall at 865-436-1400.
IS FIREWOOD PROVIDED? Fireplace season is Oct. 1 - Feb. 28. Firewood is available for purchase at the office. Members of Family First receive one free bundle of wood for every night of their rental window.
WHAT DO WE NEED TO BRING?
1. Food (including salt and pepper)
2. Coffee filters, plastic wrap, foil, etc
3. Charcoal/lighter fluid (some have gas grills)
4. Port-a-crib, high chair, safety gates, etc.
5. Cleaning supplies for your own use (departure cleaning is included in rent)
6. Laundry powder (if your unit has a washer)
7. Beach towels for the pool (in season)
8. Flashlight (in case of power outage)
9. Extra blankets--one laundered blanket is provided per bed--please bring extra blankets for preference
WHAT ARE THE TERMS & CONDITION OF REDEEMING GIFT CERTIFICATES? 1. Gift cards expire 24 months from the date of purchase; 2. Gift cards must be redeemed at the time of reservation; please contact the office to place your reservation and notify them of your gift card amount and certificate code; 3. There are no limits on number of gift cards to be used for any new bookings; 4. Gift cards may not be redeemed for cash; 5. Lost or stolen Gift Cards will not be replaced.
2. Coffee filters, plastic wrap, foil, etc
3. Charcoal/lighter fluid (some have gas grills)
4. Port-a-crib, high chair, safety gates, etc.
5. Cleaning supplies for your own use (departure cleaning is included in rent)
6. Laundry powder (if your unit has a washer)
7. Beach towels for the pool (in season)
8. Flashlight (in case of power outage)
9. Extra blankets--one laundered blanket is provided per bed--please bring extra blankets for preference
WHAT ARE THE TERMS & CONDITION OF REDEEMING GIFT CERTIFICATES? 1. Gift cards expire 24 months from the date of purchase; 2. Gift cards must be redeemed at the time of reservation; please contact the office to place your reservation and notify them of your gift card amount and certificate code; 3. There are no limits on number of gift cards to be used for any new bookings; 4. Gift cards may not be redeemed for cash; 5. Lost or stolen Gift Cards will not be replaced.