Rental Policy


Check in time is 3:00 P.M. (or after). Arrangements for late check in must be made in advance; please let our team know if you will not arrive by 4:30pm on the day of your arrival. Every effort is made to have your unit ready on time, but on high turnover days, it may be necessary to delay your check-in until your chalet is ready. Check out is 11:00 A.M. or before. Guests not departing as agreed are subject to additional charges. You will be given one set of keys or an access code (if your home is equipped with keyless entry) upon check-in. For homes with keyed entry, extra keys are available with a $5.00 refundable cash deposit. All keys must be returned in order to receive deposit(s) back.  


Each chalet is a privately owned dwelling outfitted with the Owner’s furnishings, and neither the Agent nor the Owner will be responsible for providing any additional furnishings. Some Owners have locked closets containing personal belongings; these are not included in the rental of the chalet. Should the chalet be undergoing any major repairs, or should the Owner of the chalet elect to remove his property from our management program, Mountain Laurel Chalets may substitute a comparable chalet at the original price (if such a unit is open) or refund the deposit. Agents or an authorized employee or repairman may enter the chalet during business hours for any purpose connected with repair, care, or maintenance of the chalet. No appliances, whirlpools, hot tubs, or heat/air systems are guaranteed, and there will be no refunds for failures. We work hard to keep these items in excellent working order, and any failures will be fixed as quickly as possible after being reported to our staff. No refunds will be given for electrical outages or other acts of God. Under these circumstances, you may check out early, but if you elect to stay you will be charged the full rental rate. Wood is available for purchase at the office and gas is provided for fireplaces from October 1st through February 28.


Mountain Laurel Chalets now offers several dog-friendly properties. There is a two dog limit. Dogs are only eligible to stay in specifically labeled dog-friendly properties. All units except those specifically stated as "dog-friendly" have a strict no-pet policy in place. If you bring a dog to a non-dog-friendly property, you will be asked to leave and will automatically forfeit all monies paid. If evidence of the presence of pets is discovered at checkout, you will be charged a fee of $500. Absolutely no cats allowed. Guests will be responsible for any damages caused by their dog(s). Dogs should never be left unattended in the unit without being in a kennel or pet carrier. When walking your dog, it must be on a leash. Please make sure to use a pooper scooper, and be aware that there is a lot of wildlife activity in the area (bears, rabbits, squirrels, etc.). There is a $75.00 charge per dog. You will be required to complete a contract for your dog(s). 


During the warmer months, guests of homes in Chalet Village and Cobbly Knob will have access to area clubhouses with outdoor swimming pools and tennis courts. One membership card is provided per house and is good for the entire party. You will be asked to show the card upon entry at the recreation area. Clubhouses are open mid-May until mid-September (call office for exact dates). There are no lifeguards, and children 14 or younger must be accompanied by an adult. Reservations for tennis courts are suggested during the summer. 


All bed linens and bath towels are provided. We do not provide towels for use at swimming pools; please plan accordingly and bring your own beach towels. We will gladly exchange your used bath towels for freshly laundered ones anytime during your stay; simply bring your used towels to the office and exchange them (our office is open daily from 8:00am–4:30pm). Please do not remove or use bed linens for any other purpose. Refrain from eating meals on the beds, as well as taking them off the property for picnics or recreational use. Extra cleaning fees will be applied if there is exceptional wear and tear to linens during your stay. 


Firewood is available for purchase at the office. Gas and wood burning fireplaces are operational between Oct. 1 and Feb. 28. Guests should be prepared with basic starter elements such as paper, fat wood, matches, etc. Guest are required to purchase fire wood for all wood burning fire places and fire pits. We do not allow tree limbs and debris from the woods to be used in fireplaces or firepits.  


Departure maid service is included in your rent. We do ask, however, that you leave the kitchen clean, take the trash out and lock all windows and doors. Return keys (if applicable) and pool passes to the office or be sure to follow remote departure instructions when leaving your chalet. Pool passes not returned to the office upon departure incur a $25 replacement fee.


All accommodations are privately owned and are outfitted with the Owner’s furnishings. Neither the Agent nor the Owner shall be responsible for providing any additional furnishings. The condition of the units and their furnishings vary according to the taste of the Owner, the age of the home, and the care given by the owner. Some Owners have locked closets containing personal belongings; these are not included in the rental of the chalet. Equipment failures will be restored as quickly as possible after being reported to the office.


We allow no weddings, wedding receptions, graduation parties, group parties, or house parties. All reservations must be made by someone at least 21 years of age who will be staying in the chalet.


Each chalet has a maximum occupancy which indicates the bedding accommodations and/or the limit set by the chalet owner. Anyone not complying will be asked to leave with no refund. When registering, be sure you have accurately stated the number of guests in your chalet. Tennessee Law (T.C.A., Sec. 62-7-107) provides that procuring accommodations under false pretense is a crime punishable by fine up to $500 and/or imprisonment up to 90 days. As agents, we reserve the right to refund deposit, refuse admittance and/or discontinue occupancy if, in our opinion, same is detrimental to the chalet(s).


We have an abundance of wildlife in the mountains, including raccoons, deer, cats, squirrels, and especially bear. Please DO NOT leave food out for these animals. It is for their protection as well as yours that they do not eat human food. Please enjoy the bears from a safe distance and never attempt to photograph them up close or hand them food.  GUESTS NEED TO REMOVE ALL FOOD FROM CARS AND ROLL UP WINDOWS AND LOCK DOORS AT ALL TIMES. The bears are familiar with accessing cars, and unlocked vehicles are likely to be opened by bears, which can result in significant damage to your vehicle.

Additional provisions and conditions are outlined in the lease agreement which you agree to when making your reservation deposit. Every effort has been made to insure the accuracy of the information contained on this website. However, Mountain Laurel Chalets will not be liable for typographical errors or omissions, nor will we be responsible for changes made by owners in furnishings and equipment.  Mountain Laurel Chalets does not assume responsibility for any technical difficulties affecting the accuracy of our online availability and reservation services.  Information contained herein is believed to be reliable. Rental offerings are made subject to errors, omissions, price changes, prior sale/rental or withdrawal without notice.

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