You are here


Check-in time is 3:00 P.M. or any time after 3:00 PM. Arrangements for late arrival must be made in advance. Every effort is made to have your unit ready on time. On high turnover days, it may be necessary to delay your check-in until your chalet is ready. Check out is 11:00 A.M. or before. Guests not departing as agreed are subject to additional charges. You will be given one set of keys at check-in or an access code if your home is equipped with keyless entry. For homes with keyed entry,  extra keys are available with a $5.00 refundable cash deposit. All keys must be returned in order to receive deposit(s) back.  


Each chalet is a privately owned dwelling with the Owner’s furnishings and neither the Agent nor the Owner will be responsible for providing any additional furnishings. Some owners have locked closets containing personal belongings. These are not included in the rental of the chalet. Should the chalet be undergoing any major repairs, or the Owner of the chalet elects to remove his property from our management, Mountain Laurel Chalets may substitute a comparable chalet at the original price if such a unit is open, or refund deposit. Agents or an authorized employee or repairman may enter the chalet during business hours for any purpose connected with repair, care, or maintenance of the chalet. No appliances, whirlpools, hot tubs, or heat/air systems are guaranteed, and there will be no refunds for failures. We try to keep these in as good working order as possible, and any failures will be fixed as quickly as possible after being reported. No refunds will be made for electrical outages or other acts of God. Under these circumstances, you may check out early, but if you stay, you will be charged full rate. Wood is available for purchase at the office and gas is provided for fireplaces from October 1st through February 28.

Pet Policy: Dogs ARE NOT ALLOWED except at select pet-friendly homes.  Currently those homes are only Greenbrier Chalet (3 BR), Hiker's Lodge (3 BR) and Hello Sunshine (2 BR).  Dogs are the only allowed pets and must be registered with the office and weigh less than 30 lbs.  The presence of any pets in a non pet-friendly home will incur an immediate cancelation of reservation with no refund as well as a $200 fee. Please do not sneak in your dogs thinking "they are the best dogs ever and so well behaved." These private homes are made avaiable to mutliple renters a year as PET FREE homes and should you decide not to follow that policy we will require an immediate cancellation of the reservation with no refund as well as an additional $200 fee.  We take this policy very seriously and appreciate your cooperation.

Pool Privileges:
Guests will have membership to three area clubhouses with outdoor swimming and tennis courts. One membership card is provided per house and is good for the entire party. You will be asked to show card upon entry of the recreation area. Clubhouses are open mid-May until mid-September. Call office for exact dates. There are no lifeguards. Children 14 or younger must be accompanied by an adult. Reservations for tennis courts are suggested during the summer.  Homes not included in pool access are Ranibow's End Lodge which does not have access to a club or pool.


All bed linens and bath towels are provided. As a result of extra precaution during COVID-19, we have removed extra linens and decorative pillows from each chalet and we provide fresh sheets and one waffle blanket per bed that is laundered between each reservation. Please bring additional blankets for your stay should you prefer more covers. We do not provide towels for the swimming pools; please bring your own beach towels. Towel exchange is available during office hours.  Please bring towels to office and exchange for fresh linens.  Please do not use bed linens for any other purpose than as linens for the sleeping bed.  Refrain from eating meals on the beds and linens or removing them and taking them off property for picnics or recreational use.  Extra cleaning fees will be instituted if there is exceptional wear and tear to the linens.  


Firewood is available for purchase at the office. Gas and wood burning fireplaces are operational between Oct. 1 and February 28. Guests  should be prepared with basic starter elements (paper, fat wood, matches, etc).

Departure maid service is included in your rent. We do ask, however, that you leave the kitchen clean, take the trash out and lock all windows and doors. Return keys (if applicable) and pool passes to office or be sure to use remote check in departure when leaving your chalet.  Pool passes not returned to the office upon departure incur a $25 replacement fee.

Equipment and Furnishings:

The accommodations are privately owned with the owner’s furnishings and neither the agent nor the owner shall be responsible for providing any additional furnishings. The condition of the units and its furnishings vary according to the taste of the owner, the age of the home and the care given by the owner. Some owners have locked closets containing personal belongings; these are not included in the rental of the chalet. Equipment failures will be restored as quickly as possible after being reported to the office.

RESTRICTIONS--We allow no weddings, wedding receptions, Graduation Parties, Group parties, House parties. All reservations must be made by someone at least 21 years of age who is staying in the chalet.

MAXIMUM OCCUPANCY--Each chalet has a maximum occupancy which indicates the bedding accommodations and/or the limit set by the chalet owner. Anyone not complying will be asked to leave with no refund. When registering, be sure you have accurately stated the number of guests in your chalet. Tennessee Law (T.C.A., Sec. 62-7-107) provides that procuring accommodations under false pretense is a crime punishable by fine up to $500 and/or imprisonment up to 90 days. As agents, we reserve the right to refund deposit, refuse admittance and/or discontinue occupancy if, in our opinion, same is detrimental to the chalet(s).
We have an abundance of wildlife in the mountains, including raccoons, deer, cats, squirrels and especially bear. Please DO NOT leave food out for these animals. It is for their protection as well as yours that they do not eat human food. Please enjoy the bears from a safe distance and never attempt to photograph close up or hand them food.  GUESTS NEED TO REMOVE ALL FOOD FROM CARS AND ROLL UP WINDOWS AND LOCK DOORS AT ALL TIMES.  The bears are familiar with accessing cars and unlocked vehicles are likely to be opened by bears and can result in significant damage to your vehicle.
Additional provisions and conditions are outlined in the lease agreement which you will be required to sign at check-in. Every effort has been made to insure the accuracy of the information contained on this website. However, Mountain Laurel Chalets will not be liable for typographical errors or omissions, nor will we be responsible for changes made by owners in furnishings and equipment.  Mountain Laurel Chalets does not assume responsibility for any technical difficulties affecting the accuracy of our online availability and reservation services.  Information contained herein is believed to be reliable. Rental offerings are made subject to errors, omissions, price changes, prior sale/rental or withdrawal without notice.