Check-in time is 3:00 P.M. or any time after 3:00 PM. Arrangements for late arrival must be made in advance. Every effort is made to have your unit ready on time. On high turnover days, it may be necessary to delay your check-in until your chalet is ready. Check out is 11:00 A.M. or before. Guests not departing as agreed are subject to additional charges. You will be given one set of keys at check-in or an access code if your home is equipped with keyless entry. For homes with keyed entry, extra keys are available with a $5.00 refundable cash deposit. All keys must be returned in order to receive deposit(s) back.
ACCOMMODATIONS
Each chalet is a privately owned dwelling with the Owner’s furnishings and neither the Agent nor the Owner will be responsible for providing any additional furnishings. Some owners have locked closets containing personal belongings. These are not included in the rental of the chalet. Should the chalet be undergoing any major repairs, or the Owner of the chalet elects to remove his property from our management, Mountain Laurel Chalets may substitute a comparable chalet at the original price if such a unit is open, or refund deposit. Agents or an authorized employee or repairman may enter the chalet during business hours for any purpose connected with repair, care, or maintenance of the chalet. No appliances, whirlpools, hot tubs, or heat/air systems are guaranteed, and there will be no refunds for failures. We try to keep these in as good working order as possible, and any failures will be fixed as quickly as possible after being reported. No refunds will be made for electrical outages or other acts of God. Under these circumstances, you may check out early, but if you stay, you will be charged full rate. Wood is available for purchase at the office and gas is provided for fireplaces from October 1st through March 31.
Pet Policy: Dogs are only allowed at select pet-friendly homes. Currently those homes are only Greenbrier Chalet (3 BR), Hiker's Lodge (3 BR) and Hello Sunshine (2 BR). Dogs are the only allowed pets and must be registered with the office and weigh less than 30 lbs. The presence of any pets in a non pet-friendly home will incur an immediate cancelation of reservation with no refund as well as a $200 fee.
Pool Privileges:
Guests will have membership to three area clubhouses with outdoor swimming and tennis courts. One membership card is provided per house and is good for the entire party. You will be asked to show card upon entry of the recreation area. Clubhouses are open mid-May until mid-September. Call office for exact dates. There are no lifeguards. Children 14 or younger must be accompanied by an adult. Reservations for tennis courts are suggested during the summer.
Linens:
All bed linens and bath towels are provided. As a result of extra precaution during COVID-19, we have removed extra linens and decorative pillows from each chalet and we provide fresh sheets and one waffle blanket per bed that is laundered between each reservation. Please bring additional blankets for your stay should you prefer more covers. We do not provide towels for the swimming pools; please bring your own beach towels. Towel exchange is available during office hours. Please bring towels to office and exchange for fresh linens.
Fireplaces:
Firewood is available for purchase at the office. Gas and wood burning fireplaces are operational between Oct. 1 and February 28. Guests should be prepared with basic starter elements (paper, fat wood, matches, etc).
Housekeeping:
Departure maid service is included in your rent. We do ask, however, that you leave the kitchen clean, take the trash out and lock all windows and doors. Return keys (if applicable) and pool passes to office or be sure to use remote check in departure when leaving your chalet. Pool passes not returned to the office upon departure incur a $25 replacement fee.
Equipment and Furnishings:
The accommodations are privately owned with the owner’s furnishings and neither the agent nor the owner shall be responsible for providing any additional furnishings. The condition of the units and its furnishings vary according to the taste of the owner, the age of the home and the care given by the owner. Some owners have locked closets containing personal belongings; these are not included in the rental of the chalet. Equipment failures will be restored as quickly as possible after being reported to the office.
RESTRICTIONS--We allow no weddings, wedding receptions, Graduation Parties, Group parties, House parties. All reservations must be made by someone at least 21 years of age who is staying in the chalet.