20 Apr 2020
Our core values drive our response to COVID-19 policies.
A Caring Response to Covid-19
Reservations arriving between May 15 and May 31 can opt to move their reservation and will not lose any money. You can also cancel your reservation and receive 100% of their rental deposit back minus their administrative fee. This is our transition month and we are extending exceptionson a case by case basis for previously held reservations. All new reservations made after May 1 will be held to standard cancellation policy.
We know many of you love Gatlinburg and we would love to be the first to welcome you back! Our homes are undergoing deep cleans currently and extra cleaning and sanitation is taking place between rentals. We enoucourage our guests to demonstrate safe practices of social distancing, frequent hand washing and staying home if you are sick or demonstrate any conditions similar to COVID-19. We also encourage our guests to wear masks in public, especially when entering local establishments, maintaining social distancing.
Beginning May 1 all homes will be equipped with clean sheets and pillows, and one 100% cotton waffle blanket per bed. These will all be cleaned between reservations. We encourage you to bring extra blankets for those that like more covers at night. Also, for the unforseen future we will discontinue linen exchange during visits and encourage you to use the washer dryer in your home or to bring extra towels in the event your home is not equipped with a washer/dryer.
To protect guests and employees we will not be available for onsite maintenance calls during your visit. Please call and let us know how we can address an issue in the house or assist you. In the event that a major repair is needed, we will need to switch the house you are staying in. Be assured this will be the great exception as we are regularly inspecting the homes.
We appreciate your support of our business and we wish you a safe and relaxing vacation.