20 Apr 2020
Our core values drive our response to COVID-19 policies.
A Caring Response to Covid-19
We are actively making necessary changes to our protocols to ensure we provide safety for our guests, employees and community. We wanted to let you know how your visit with Mountain Laurel Chalets will be a little different than you might expect, especially if you have stayed with us before. As always, the safety, security and health of our guests and team members is the utmost importance and our highest priority.
First and foremost, we encourage all guests to continue following CDC guidelines:
Wash hands often
Avoid touching eyes, mouth or nose with unwashed hands
Practice social distancing when out in public and wear a face mask
Cover coughs and sneezes
The office of Mountain Laurel Chalets will remain closed to anyone other than staff. On the day of your arrival, a check-in packet will be in a rack outside our office doors with the reservation name on the envelope. We will be answering the phone during normal business hours, but we will not be providing on-site maintenance while the cabins are occupied. However, we will be happy to address your maintenance concerns while guests are out for a hike, running an errand or shopping. At check-out, drop your key, pool pass through the key slot on the left side of the office doors. Many homes are equipped now with keyless coded entry so when departing make sure to secure your home by simply entering 123456+check mark.
There will be no daily towel exchange at the office. Please plan to bring extra toilet paper, paper towels, garbage bags and laundry powder for the washer/dryer. If your unit does not have a washer/dryer, please pack extra towels.
Each bed will be made with fresh sheets and pillowcases and ONE waffle-style blanket. Cold-natured guests should bring extra blankets. All properties have air conditioning and heat. Fire places are in service through February 28.
The cabins are serviced between stays using cleaning guidelines as outlined by the CDC with special attention being paid to "high touch" areas.
We encourage you to check the City of Gatlinburg's website for the latest updates on what's open in the area.
BEARS--please be aware that bears are native to the Smoky Mountains and we respect their presence. We strictly enforce no feeding of bears and use of bear proof trash containers only. Please clean grills after use and LOCK YOUR CARS AT ALL TIMES. Bears know how to open car doors and trunks and we get reports frequently of guests failing to lock cars only to discover significant damage to their vehicles.
CHECK OUT PROCEDURES
Also at this time, we will strictly enforce check out procedures to ensure a safe arrival for the next guests. As a guest, you are agreeing to dispose of all trash in bear proof containers and to leave the home by the 11:00 am check out. Late departures will be charged an extra fee ($100/hour). As you leave, please remove linens from beds (do not wash them), fill the dishwasher and run it with detergent and leave the kitchen clean with no pots, pans or dishes to be washed. Extra fees will be accessed for guests who leave homes in disarray. We are doing our best to provide a clean home for your arrival and request you leave the home in the manner in which you found it as our cleaners have extra cleaning to do to ensure a safe arrival for the next guests, often times the same day as your departure.
Thank you for your understanding in these uncertain times. If you have stayed with us before or are a part of our Family First Program, you know that we love interaction with our guests so we look forward to having an open office and meeting your needs. We are still here and available for your concerns and needs, so please do not hesitate to reach out at our office (865)436-5277.
We appreciate your support of our business and we wish you a safe and relaxing vacation.
Tom Goodwin/CEO and Owner of Mountain Laurel Chalets